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Terms & Conditions

Effective Date: 01/01/2026

By using the services of Your Online Counselling Space, you agree to the following terms and conditions. Please read them carefully.

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1. Services

  • We provide professional counselling and support services in a safe and confidential environment.

  • All sessions will be conducted online via secure video platforms.

  • Services are not a substitute for medical treatment or emergency care. If you are in crisis or at risk, please contact emergency services immediately.

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2. Booking and Payment

  • Sessions can be booked via our website or via email.

  • Payment is required as specified at the time of booking. Online payment methods are secure and must be completed before sessions.

  • Fees are subject to change. Any changes will be communicated in advance.

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3. Free Consultation

  • A free 20-minute consultation is available to new clients to discuss the counselling process and ensure comfort and suitability.

  • This session is not a therapy session but an opportunity to ask questions and meet the counsellor.

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4. Session Frequency and Duration

  • Sessions typically last 45 minutes.

  • Weekly sessions at the same day and time are recommended for continuity and progress.

  • We will work with you to schedule sessions in a way that best fits your needs.

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5. Cancellations and Rescheduling

  • Cancellations must be made at least 24 hours] in advance.

  • Late cancellations or missed sessions will be charged at the full session fee.

  • We will make every effort to accommodate rescheduling requests where possible.

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6. Confidentiality

  • All information shared in sessions is confidential and protected under professional and legal standards.

  • Exceptions to confidentiality include situations where there is a risk of harm to yourself or others, or where required by law.

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7. Online Counselling

  • Online sessions are conducted via secure, encrypted platforms.

  • Clients are responsible for ensuring a private, safe space for online sessions.

  • We are not responsible for interruptions due to internet connectivity or technical issues outside our control.​

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8. Client Responsibilities

  • You are encouraged to be honest and open during sessions to get the most benefit.

  • Counselling is a collaborative process; progress depends on engagement and willingness to explore issues.

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9. Limitations

  • Counselling services are not a substitute for emergency, psychiatric, or medical care.

  • We do not provide legal advice.

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10. Termination of Services

  • Either party may terminate the counselling arrangement at any time.

  • Outstanding fees for completed sessions remain payable.

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11. Changes to Terms

  • These terms may be updated from time to time. Updates will be posted on this page with the “Effective Date” updated.

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