Effective Date: 01/01/2026

At Your Online Counselling Space your privacy is very important to us. We are committed to protecting the personal information you share with us and ensuring it is handled safely, responsibly, and in line with applicable data protection laws.

​

1. Information We Collect

When you use our services, we may collect the following information:

• Personal details: Name, email, phone number, and date of birth.

• Health and counselling information: Details you share during sessions, forms, or assessments.

• Technical information: IP address, browser type, and session logs when using our online booking or video platforms.

We only collect information necessary to provide safe and effective counselling services.

​

2. How We Use Your Information

We use the information you provide to:

• Arrange and conduct counselling sessions.

• Communicate with you about appointments, updates, and relevant information.

• Maintain records required by professional and legal standards.

• Improve the services we offer.

We do not sell or share your personal information with third parties for marketing purposes.

​

3. Confidentiality

All information you share in counselling sessions is confidential. Your details are only disclosed:

• With your explicit consent.

• If required by law (e.g., risk of harm to yourself or others).

• To comply with professional regulatory requirements.

Your records are stored securely, whether digitally or in paper form, and only accessible to authorised personnel.

​

4. Cookies and Website Usage

Our website may use cookies and similar technologies to improve your browsing experience. These do not identify you personally and do not store sensitive information. You can adjust your browser settings to manage cookies if you wish.

​

5. Data Security

We take appropriate technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. Online sessions are conducted using secure, encrypted platforms.

6. Your Rights

Under data protection laws, you have the right to:

• Access the personal data we hold about you.

• Request correction of any inaccurate information.

• Request the deletion of your personal data (subject to professional record-keeping requirements).

• Object to or restrict certain types of processing.

To exercise these rights, please contact us at onlinecounsellingspace@gmail.com.

​

7. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with the “Effective Date” updated.