Refund Policy
Effective Date: 01/01/2026
At Your Online Counselling Space, we strive to provide a fair and transparent approach regarding payments and refunds.
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1. Session Fees
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Payment is required as specified at the time of booking.
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Fees are non-refundable once a session has taken place.
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2. Free Consultation
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A 20-minute consultation is provided free of charge to new clients.
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No payment is required for this session, and there is no obligation to continue with further sessions.
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3. Cancellations and Rescheduling
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Cancellations must be made at least 24 hours before the scheduled session to avoid being charged.
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If a session is cancelled within the cancellation period, you may reschedule without additional charge.
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Sessions cancelled late or missed without notice will be charged at the full session fee.
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4. Package Payments
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If you have purchased a package of multiple sessions, unused sessions can be rescheduled within 3 months of the purchase date.
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Unused sessions beyond this period are non-refundable.
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5. Exceptional Circumstances
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In rare circumstances (e.g., illness or emergencies), please contact us, and we will work with you to reschedule or consider a partial refund at our discretion.
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6. Contact
For any questions regarding payments, cancellations, or refunds, please contact: